The government on Tuesday launched a Twitter Sewa service for addressing
the complaints and concerns of the common man and other stake-holders
in the telecom and postal sectors.
The initiative was launched by Minister of State for Communications (Independent Charge) Manoj Sinha.
The Twitter Sewa handle to lodge complaints and concerns is @manojsinhabjp.
Sinha said the launch of the service is in tune with Prime Minister
Narendra Modi's vision of "minimum government, maximum governance" and
through this live communications platform government can provide a
transparent, clean and responsive and accountable administration.
The minister said the Telecom Ministry and Department of Post will
compile a list of complaints from the Twitter Sewa and categorise them
into immediate, mid-term and long-term complaints.
Sinha said the challenge is gigantic as India has the biggest postal
network in the world and the number of mobile phone subscribers had
already crossed 1 billion in January this year.
"Therefore, we are aware that complaints are going to pour in from
across the country and in great numbers. But I would like to assure you
that the Ministry will rise up to this challenge," he added.
He also said there are chances that the Twitter Seva may be misused by
some rogue elements but he expressed hope that Twitter authorities will
take care of the same
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